Terms & Conditions

Terms and conditions Vipava View Studio Apartments

Version: 1.0 - Date: 26 August 2025

Owners/Hosts: Wouter Schoonhoven & Daphne de Wit

Accommodation: Two studio apartments located at Sempas 58, 5261 Sempas, Slovenia.

1. Applicability

These terms and conditions apply to all reservations, agreements, and stays in our studios. By making a reservation, the guests agree to these terms.

2. Reservations & Payment
  • Confirmation: A booking is confirmed once you have received our written confirmation (by email) and the deposit or full amount has been paid.
  • Deposit: 50% of the total amount must be paid within 3 days after booking. The balance must be paid no later than 5 days before arrival or upon check-in if agreed otherwise.
  • Payment methods: Bank transfer, credit card, cash. Any bank or card fees are at the guest's expense.
3. Prices, Taxes & Fees
  • Prices are per studio per night and include final cleaning unless otherwise stated.
  • Tourist and promotion tax: Mandatory under Slovenian law, charged per person per night. Rates for the municipality of Nova Gorica are €2.50 p.p.p.p.n. Children from 7 to 18 are €1.25 p.p.p.p.n. Tourist tax must be paid upon arrival in cash.
4. Registration & Identity Documents
  • In accordance with Slovenian law, all guests must be registered and their stay reported via the eTurizem system (AJPES).
  • Guests are therefore required to present a valid identity document upon arrival and provide the necessary personal data. Failure to comply may result in refusal of the stay without refund.
5. Check-in / Check-out
  • Check-in: between 15:00 and 23:00. Check-out: by 10:00.
  • Early check-in or late check-out only upon prior arrangement and subject to availability (extra charges may apply).
6. Occupancy & House Rules
  • Maximum occupancy per studio: 3 persons (including children/babies).
  • Parties, loud gatherings, or disturbance to neighbours are not permitted. Quiet hours: 23:00-07:00.
  • Smoking is not allowed inside the apartments.
  • Pets are not allowed.
  • Guests must use the accommodation, furniture, and appliances properly and with care.
  • Any damage or loss must be reported before check-out; costs may be charged.
  • Subletting or transferring the booking is not allowed.
7. Cleaning & Linen
  • The studio is delivered clean with complete bed linen and towels.
  • Additional cleaning or linen change available upon request.
8. Cancellation, No-show & Early Departure
  • Change of dates: if for any reason you are not able to arrive on the dates booked, there is the possibility to change dates, if there is availability. Please contact us so we can come to a solution together.
  • Cancellation:
    • 30-day policy: Free cancellation up to 30 days before arrival. Any bank or transaction costs are at the guest's expense.
    • 30-14 days upon arrival: 50% of the total booking amount is due. Any bank or transaction costs are at the guest's expense.
    • Within 14 days: 100% of the total booking amount is due.
  • No-show: 100% of the total booking amount is due.
  • Early departure: no refund for unused nights.
9. Force Majeure

In case of circumstances beyond the host's reasonable control (natural disasters, government measures, power or water outages, etc.), the host may alter or cancel the reservation. Payments already made will be refunded proportionally; further liability is excluded.

10. Liability & Insurance
  • Guests are liable for any damage caused by themselves or their companions.
  • The host is not liable for loss, theft, or damage to guests’ belongings, except in cases of intent or gross negligence.
  • Guests are advised to take out travel and cancellation insurance.
11. Privacy & Data Processing (GDPR)
  • We process personal data solely for: handling reservations, fulfilling legal reporting obligations (AJPES/eTurizem), invoicing, and communication.
  • Guest data submitted to AJPES is handled and deleted in accordance with legal requirements.
  • We retain our own booking records only as long as required by law. Guests may request access, correction, or deletion of personal data by contacting us at vipavatravel@gmail.com.
12. Complaints

Please report any complaint as soon as possible during your stay so we can address it immediately. Formal complaints must be sent in writing within 7 days after departure.

13. Governing Law & Jurisdiction

These terms are governed by Slovenian law. Any disputes shall be resolved amicably if possible; otherwise the competent court in Ljubljana, Slovenia, has jurisdiction.

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